WALLTOWN LODGE BED & BREAKFAST (GUEST HOUSE) Terms and Conditions: A Booking means a reservation for a room(s) made by you as the client and accepted by us as the accommodation supplier. The contract will be concluded when we the accommodation supplier has received the payment in full from the client. Booking through this method the contract is concluded between you as the client and us as the accommodation supplier when the reservation fee is paid in full. Therefore payment should be made at the time of booking or soon after to secure the reservation. There is no agent involved in this booking process . We do not take a deposit. Cancellation: If the booking is cancelled up to 10 days before the due date of arrival a full refund will be made. If the booking is cancelled up to 2 days before the due date of arrival 50% of the booking total will be charged. If the booking is cancelled later than 48 hours before the due date of arrival ,or a case of no show ,the total price of the reservation will be charged. Availability: In the rare case where a booking cannot proceed due to an act of God –strike –war etc. The client will be given a full refund and the accommodation supplier will try to find alternative accommodation for the client. Queries and complaints: Any queries or complaints in relation to WALLTOWN LODGE B&B will be dealt with in a compassionate way –we will respect any correspondence in relation to improving our business.